October 02, 2004

Telus Website Irritations

I went to the Telus website a few moments ago for my several-times-a-year check to see if high-speed ADSL Internet is available yet in my 101-unit townhouse complex in the same city as Telus headquarters. I've been doing this for three years now.

I'm on Shaw Cable, and am pretty much satisfied with it, yet it would be nice to have some competition available.

I used to click the "Availabilty" link on the Telus site, enter my phone number or address into a simple form, and groan every time when the response was that ADSL was not available at my address.

This time however, I was shocked to be turned away because I was running an "incompatible browser" -- Firefox on Windows 2000.

I copied the URL from Firefox, started IE, popped in the URL, and discovered that to use the Availablity Wizard, Telus wanted me to download and install some software!

What ever happened to simple Web standards? What ever happened to serving the broadest possible spectrum of customers?

Wait a minute -- what if I tried the "Mac Users click here" link, even though I'm on a Windows machine? Say what? There's that simple form where I can type in my phone number, even with Firefox.

Who thought up this site design? I don't get it.

And, by the way, I still can't get it. Telus ADSL, that is....

Posted by Paul at October 2, 2004 06:33 PM