I've had such a frustrating time with the Future Shop website over the last few days that I doubt if I'll ever order anything online there again.
Last night I decided to buy a Canon SD300 digital camera because Future Shop had it on sale at $299, down from $399. It's a teeny 4MP camera, not the latest model, but I wanted something I could easily carry in a pocket all the time to replace my aging and bulky 3MP Kodak DC4800.
I placed the order online, and chose the "pick up at a Future Shop" outlet option so I'd get my hands on it faster. This morning I received an email saying the camera was not available at the outlet I chose, so I should re-order. Well, the $100 discount was no longer available!
So this morning I decided to go for the 5MP SD400, which was on sale at $379 down from $429, and again chose to pick it up at my local outlet, which the website indicated had that model in stock. An hour later I received an email that no, it was not available at the outlet, so I should re-order yet again!
So I gritted my teeth, and re-ordered for a third time, asking for delivery to my house. An hour later, I received an email asking me to phone a toll-free number to confirm my order. Say what? I buy stuff online all the time and I'd never encountered such a request before.
Sigh. I called the toll-free number, and after asking for my order number, my name, and my address, was told the order would be processed. I don't get it. What was the purpose of this "confirmation?" I just parroted the exact same informationt that I had filled out in the online order form -- there was nothing new to add any extra security to the transaction.
Then, to top if off, less than a minute after I got off the phone, it rang, and I found myself listening to a bot telling me I had to call and confirm the order that I had just confirmed!
Arrgggh! I did receive an email that my order had been processed, but I wonder....
Posted by Paul at December 16, 2005 07:38 PM