Until last week I was a happy 1and1 customer -- then the server that hosts this self-installed Movable Type blog crashed.
While 1and1 did get the site back up with all data intact, it took them nearly 5 full days to do so. I also didn't hear anything from them until I complained, after which I received an email detailing the problem, and an email when the system was back up again.
So points for saving all my data, but overall I don't think it should have taken that long to get it migrated to a new system, and the communication could have been more proactive on their part. I'll give them a second chance and will continue to keep this blog there, but I'll be doing my own backups more frequently.
I also have a couple of sites at pair.com, and they have been rock solid in around twelve years of use.
Posted by Paul at May 25, 2009 10:31 AM