Ran across this great article on Inc. about Matt Mullenweg, founder of Word Press, on how he works and runs a virtual company.
I really like this quotation in the article:
People write a lot of comments on my blog, and I actually read and manually approve every comment before it gets posted. I think the broken-windows theory -- that a broken window or graffiti in a neighborhood begets more of the same -- applies online. One bad comment engenders 10 more. I'll happily approve a comment from someone who completely disagrees with everything I believe in, but if I get a positive comment with a curse word in it, I'll edit it out. My blog is like my living room. If someone was acting out in my house, I'd ask that person to leave.
I think that's a great approach, and I wish some major media outlets would get their monitors (do they even have monitors?) to follow it. When comments deteriorate into slanging matches, I'm gone.
Posted by Paul at January 20, 2010 09:59 AM