March 11, 2012

I No Longer Trust Acronis True Image

I hate to diss a product, especially one that I used for years, but it seems Acronis True Image done gone bad.

I've known folks who've successfully used Acronis True Image for imaging and backup for years. I did so for several years, too. Then when I got Windows 7 a few years back, I found the built-in imaging function fast and easy, so stopped using and upgrading my Acronis software. Then a few months ago, Acronis sucked me in with a great upgrade offer, so I downloaded it and installed it.

First thing I noticed was that it wiped out links to Windows Backup in the Control Panel. Hm. That is certainly not friendly behavior, and I don't recall the installation routine asking me if that's what I wanted. Oh well, Acronis True Image Home 2012 was supposed to be so much better.

First time I tried  a full image with Acronis 2012, it ran, and ran, and ran. . . I finally cancelled backup after some 24 hours had passed. I did successfully image my HD once with Acronis 2012, but it took most of a weekend. I tried it again last night, and 20 hours later, the image was yet to be completed. Worse, the "estimated time remaining" kept going up, not down.

So how to get Windows Backup back? I noticed that there was a link in the Acronis-hijacked Control Panel to turn it on, which led to some Acronis dialogue boxes, and a request to restart Control Panel. I repeated the process three or four times with no success. Acronis had sunk its hooks deep into the system.

I went to the Acronis website, which suggested running the software, and unchecking the "integration with Windows 7" boxes in its settings. I tried that several times, again with no success.

Finally I downloaded a file from Acronis that was supposed to fix the Windows 7 Registry. I wasn't too happy with Acronis messing with my Registry, but duh, I realized that Acronis messing with my Registry was what had started the mess, so I figured I had nothing to lose.

Success! I now have Windows Backup back.

And a bad taste in my mouth when it comes to Acronis. . .

Oh, yeah, and something else that comes to mind is Microsoft. How could you allow third-party software to modify access to a basic Windows utility?

Posted by Paul at March 11, 2012 08:01 PM